Frequently Asked Questions

Products

Should I buy the Kit, Book, or Ebook?

Great question! I actually have a blog post that goes into this in more detail than I can on the FAQ page - here's the link: https://listalu.com/blogs/news/baby-clothes-quilt-book-kit

Can you change the color of minky in the kit from white to blue, pink, etc?

If you purchase here on my site, sure! It might ship out the next day instead of same-day depending on what time you order, as I will need to prepare a kit with the different minky and not just ship one out that's ready to go. But it's all the same price - just let me know what color you prefer in the comments section of your order. Here's the listing with all my color options:  https://listalu.com/collections/supplies-baby-clothes-quilt-kit-diy-supplies/products/minky-by-the-yard-multiple-colors

Will the book/pattern work for a t-shirt quilt?

I get this question alot! The answer is yes, with a little bit of adapting! Here's a blog post I wrote all about it, with a review and picture from a customer who did exactly that! https://listalu.com/blogs/news/t-shirt-quilt-made-with-instant-download-quilt-pattern

What is the skill level for your patterns?

My patterns are all designed as "Confident Beginner" patterns, with design options for more experienced sewists. I would just recommend that you know how to use your machine (I don't teach you how to actually sew/use your machine) and have completed some other beginner projects like a pillow or receiving blanket. 

Do you have sales?

I don't have anything that's regularly scheduled, but I do occasionally have sales - most often they are flash sales or coupon codes sent to my email list! Subscribe to the VIP list to stay up to date: http://eepurl.com/cL_a2j

Ordering

What payment types do you accept? 

I accept all major credit/debit cards, as well as PayPal.

Is your website secure & PCI Compliant?

Absolutely! Customer data security is my top priority, which is one of the biggest reasons I chose Shopify as my shopping cart host instead of trying to build it myself or use a free shopping cart platform. Each page is secure, and the shopping cart/checkout data processing is Level 1 PCI DSS compliant.

Here's a link to more information: https://www.shopify.com/pci-compliant

How do I access my ebook?

After your order is placed, your landing page with automatically update in just a moment with the links to access your downloads. You will also receive an email with the same links to access your downloads. If you register on my site, your links can be found in your account as well. If you don't register, just hang on to that email.

I lost my email with my links!

No problem, just email me with your name and the email address you used to purchase, and I will look up your order and resend your download links!

How do I access the tutorial videos?

In the back of your ebook or book, in the "online extras" chapter, there is a passcode in bold. Simply head on over to the Videos & Extras page, enter in the passcode, and you will unlock all the videos!

Can't locate the passcode? Just email me your name and the email address you used to purchase, and I will look up your order and email you the applicable passcode.

Shipping

What are the details on your free shipping?

All domestic (US) orders over $50 ship free! No coupon codes necessary - it's just automatically calculated for you!

You still have the option in your cart to upgrade to Express shipping. Other country's shipping rates are automatically calculated in my shopping depending on your postal code & the weight of the items you purchase, so please see the checkout process for details.

And don't forget - to save on shipping as an international buyer, my ebook is a great option! 

When will my item(s) ship?

I typically ship every business day unless otherwise noted on my homepage. Orders placed before 10AM Pacific time will ship the same day. Orders placed after 10AM Pacific time, or on a weekend/holiday, will ship the next business day.

How long will shipping take?

I ship from Phoenix, AZ every business day. Domestic orders typically arrive in 2-3 business days; international is typically 5-10 business days (this really depends on the efficiency of your country's customs department!)

What shipping carriers do you use?

I use the US Postal Service for the majority of my orders, both domestic & international. I generally use First Class (with tracking) for books, Priority Mail for kits, and Priority International for all international orders. I can definitely use any method you like - just contact me for details.

What countries do you ship to?

I ship everywhere & anywhere! I use the US Postal Service, which hands off to your national carrier at customs. I am not responsible for items lost or damaged in shipping or stuck in customs however... I've had really good luck and have shipped all over the world for over a decade without incident, but occasionally things get held up in customs for a couple weeks for seemingly no good reason. This is completely a function of each country's postal service/government and there is nothing I can really do at that point! :)

Do you Express/Overnight ship?

Sure! All of the available USPS shipping options automatically show up in checkout, so select whichever one you prefer! I am very Type-A and take Express orders extra seriously - I know you paid good money for that upgrade and you deserve to get what you ordered when you want it! Just keep in mind my 10AM Pacific time cut-off... I still try to get any Express orders out same-day that come in after that time, but I can't guarantee it. 

All of my items are also available through Amazon Prime - if you are extra time conscious, that could be a great option, since those warehouses never sleep or have to go on school field trips with their 8 year olds! ;) 

Spiral-Bound Book on Amazon Prime

Create Your Own Baby Clothes Quilt Kit on Amazon Prime

Returns

I accept returns on like-new or defective merchandise for 30 days after purchase. Just email me with your return request! 

I cannot accept returns on digital goods/ebooks, but if there are any problems please just let me know and we can work together to find a solution. Customer satisfaction is what it's all about!

Privacy

I only use your customer information to fill your order, to communicate with you about your order, and for legal reasons (just paying taxes.)

There is a newsletter opt-in during checkout - if you choose to be on my email list, I will occasionally send out notifications about upcoming sales. I would absolutely never sell your email address or spam you, and you can unsubscribe at anytime. My email list is secured and managed through MailChimp.com

Policies - More Details

To view my complete, unabridged return/exchange policies, terms of service, and privacy policies, see my Policy page: https://listalu.com/pages/policies